BIFF at Work
Your Guide to Difficult Workplace Communication (BIFF Conflict Communication Series, 2)
Bill Eddy and Megan Hunter (Author)
in Communication
Created by
SmartlyIQ
About this Book
BIFF at Work by Bill Eddy and Megan Hunter is a highly informative and practical guidebook that provides essential strategies for dealing with high-conflict personalities in the workplace. Drawing from their vast experience as conflict resolution experts, Eddy and Hunter outline the behavior patterns and tactics employed by difficult individuals, known as BIFFs (Blaming, Impulsive, Frequently defensive, and demanding of attention). Offering valuable insights, communication techniques, and conflict management tools, this book equips readers with the skills necessary to effectively navigate workplace interactions, diffuse tension, and maintain healthy relationships with colleagues. Filled with real-life examples and practical solutions, BIFF at Work is an indispensable resource for professionals seeking to thrive amidst challenging workplace dynamics.
Comments (0)
Book Insights
6 Parts
Overview
-
The BIFF Response Method
-
Calming Upset Co-workers
-
Managing Difficult Bosses
-
Dealing with High-Conflict Clients
-
Preventing and Resolving Workplace Conflicts
-
