The Compassionate Geek
How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Don R. Crawley (Author)
in Communication
Created by
SmartlyIQ
About this Book
The Compassionate Geek by Don R. Crawley is a practical and insightful guidebook that teaches readers how to provide excellent customer service in the world of technology. Focusing on the importance of empathy, understanding, and effective communication, Crawley shares valuable techniques and strategies to resolve technical issues with compassion and professionalism. With relatable anecdotes and a step-by-step approach, this book equips IT professionals with the skills necessary to become empathetic problem-solvers and build lasting relationships with their clients. The Compassionate Geek is an essential reading for anyone working in the customer service or tech support field, offering practical advice to improve customer satisfaction and enhance overall job performance.
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Book Insights
8 Parts
Overview
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Understanding the Role of the Compassionate Geek
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Emphasizing Communication Skills
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Practicing Empathy
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Managing Difficult Customers
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Building Trust and Credibility
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Continual Learning and Growth
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Self-Care for IT Professionals
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